Refund policy

RETURNS AND REFUND POLICY

Your satisfaction is our priority. If you are not satisfied with the product, you may return the merchandise within 14 days of purchase. We do not accept returns past this period. You may also exchange with products greater in price provided you provide the difference in cost.

Sale items can only be exchanged for their sale price unless otherwise noted. Final/Clearance sales are non-refundable and non-exchangeable.

MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED, OR WASHED, AND MUST BE IN A NEW AND UNUSED CONDITION.

A $9.75 RESTOCKING FEE applies per returned order. This will be deducted from your refund total.

Contact rolypolyusa@gmail.com for a refund request and we will send you a return label that should be placed over the existing shipping label of whatever package you want to return. If you use your own shipping label for the return we have no responsibility for the reimbursement for that.

International Returns

International returns are not eligible for free shipping. Any shipping costs (including exchanged items) and duties and taxes, if applicable, are the responsibility of the customer. No returns are accepted after 30 days. If you return using your own shipping method, you need to provide for the shipping costs.

We inspect every item prior to shipping to ensure quality. All defective items will be considered on a case-by-case basis and may qualify for a full refund or exchange.

Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.